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Our website uses the Australia Post online calculator to calculate the correct postage for your order. The only exception to this is some international orders which need to be caluclated seperatly. We will contact you if this is the case. All products are shipped directly from Australia. Time for delivery does very. We hold most items in stock if they are not made to order. However, there are times when the item must come from the supplier. We wil always get products out to you as quickly as possible but sometimes there is a delay due to unforseen circumstances. Our aim is always to provide the best servie at the best cost. Please understand that sometimes our suppliers have issues, we will work with them as best as possible to get you a speedy result.
Charges imposed by the importing country are your responsibility. We advise you to contact your Customs department if you are concerned about these possible charges. Note that we mark the customs declaration as 'personal items not for resale'.
You will receive a confirmation of your order by email, please check your "junk" folder if you have not recieved an expected email.
Choose your items carefully as you do not have an automatic right to return goods. See our Return Policy below.
Check that your shipping details are correct, we accept no responsibility for lost goods under any circumstance. Please be vary careful about size, particularly in the case of custom made boots as we can not accept returns of these.
We know that sometimes you may purchase a product and accidently get the wrong size. We understand and are happy for you to get a replacement product from us once you have sent the item back but please make sure you contact us quickly wihtin 14 days via email is best: email@example.com. There is one exception though, made to order boots and other custom products are just that, they are made for you. If you get the wrong size or they are not what you thought, still contact us, sometimes we are able to place them with another order, however, in most cases once the order is placed we are unable to cancel an order and give you a refund. We apologise for this but these are made just for you. Likewise claerance items can not be returned or exchanged.
We aim to provide excellent prices so we do not have a change of mind refund policy. If you send something back that is not eligable for a refund (ie. you changed your mind or for some other reason apart from it being faulty) return postage will be at your cost.
Make sure you contact us before sending anything back on 0356234369 or email at firstname.lastname@example.org.
Shipping charges are non-refundable even if included in the price. Return and re-shipping charges are at your cost.